Performance Issues Plague Concur Travel

[UPDATE, Feb. 27: Concur indicated the service was back to normal operation.]

Concur is working to identify the cause of errors and slow processing in its Concur Travel web application.

"Over the weekend, the engineering and operations teams identified key areas where transaction performance was negatively impacted and implemented configuration changes that significantly improved transaction processing times," according to a Monday message to partners from Concur vice president of TMC services Cindy Allen. "While those changes have produced some benefit, users may still receive errors or experience slow processing when performing administrative functions or attempting to search or book travel . . .

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Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.