Delivering Covid-related info in the booking path is a challenge that may perpetuate outsized reliance on human support, but tech is the long-term answer. Booking tool developers hope that when corporate travelers come back in earnest, they're pleasantly surprised by improved user experiences. Systems tap some of the same sources for Covid details that, pre-pandemic, sought to make sense of shopping for increasingly complex fares.

Software developers point to airline websites and the ATPCo storefront/shelves concept as inspirations for the latest design . . .

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