Overwhelmed by trying to manage the use of 30 travel agencies in the Americas, logistics company Deutsche Post DHL Group a year ago started a consolidation project. The HRG affiliates network and Latin America's L'alianXa Travel Network were the two winning bidders. In the United States, where DHL fields more than 20,000 travelers, Short's Travel Management beat out other HRG affiliates. Implementation began April 1.

Quick turnaround by Short's on tech development impressed DHL. "We want to continue to change and we were getting lost" when serviced by larger travel management companies, said DHL regional . . .

The full content is available to subscribers