Since its inception, SAP Concur's TripLink program has drawn concern from policy compliance-minded travel managers. They were well aware that lacking inventory in preferred travel management companies or online booking tools created program integrity issues. With some content, especially conference hotel rates, simply not in those channels, many said yes to the TripIt-style email parsing component of TripLink. But the supplier-direct website booking version still generated unease. Managers worried that permitting supplier web channels opened the door to noncompliance. Many still do.

Veteran travel manager . . .

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