Packages don't really work in business travel. Ask Upside. What about a variation? Egencia in April incorporated "add-on rates," first announced for its desktop version two months earlier, into its mobile app. Employees of participating Egencia clients can access discounted lodging offers after making an air booking. Presented with information about the program, several observers struggled to understand the value for customers; they were more interested in what it showed about Expedia.

"By selecting a packaged air and hotel deal, companies benefit from a lower . . .

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