When the Global Business Travel Association's board members this summer turned to a consultancy to assess the non-profit's issues, they said reviewing governance was a top priority. Now, a board sub-committee and recruited volunteers will handle that task. Still, the consultancy produced some judgments and action items. For example, it determined that the board was running a profoundly ineffective association and offered more help.

The findings (more on that below) add fodder for the board's critics. Those board members, who to varying degrees enabled the rise and cushioned the fall of former . . .

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