San Diego - One of the hot topics at this month's Global Business Travel Association convention was nothing new: booking channel noncompliance. Less elegantly called leakage or rogue booking, the problem remains unsolved and is growing, according to some industry pros. Perhaps unexpectedly, new GBTA research sponsored by SAP Concur found that most corporate travel managers were not adopting technology designed to address the issue. Many buyers said they were taking other measures to address noncompliance. Better traveler engagement topped the list.

According to the early June online survey of 116 U.S.-based travel buyers whose firms . . .

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