Corporate Travel Managers Take Noncompliance Into Their Own Touchy Feely Hands

San Diego - One of the hot topics at this month's Global Business Travel Association convention was nothing new: booking channel noncompliance. Less elegantly called leakage or rogue booking, the problem remains unsolved and is growing, according to some industry pros. Perhaps unexpectedly, new GBTA research sponsored by SAP Concur found that most corporate travel managers were not adopting technology designed to address the issue. Many buyers said they were taking other measures to address noncompliance. Better traveler engagement topped the list.

According to the early June online survey of 116 U.S.-based travel buyers whose firms . . .

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Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.

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Craig Fichtelberg
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Craig Fichtelberg

The fee per transaction model continues to encourage non-compliance. Travelers are tired of getting hit up with multiple fees from a TMC for the same trip. There are fees for online vs offline, international, VIP desk, after hours, changes, cancels and the list goes on and on. If a company wants to encourage centralization they need a fee structure that incentivizes that. One monthly management fee to the company would do that. This way, travelers don’t have to worry about additional fees every time they need to make a booking online or contact their TMC. In fact, it would be… Read more »