If you're like some of your peers in corporate travel management, you're anxious about or even "mortified" by the leading industry association's executive director and COO replacement. Maybe you're asking, "Why the sudden departure of what appeared to be a successful executive?" or "Why no independent search process?" Or, "Why no search process?" 

Did the Global Business Travel Association's board of directors do something wrong?

According to GBTA board . . .

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