Before he got benched, GBTA CEO Scott Solombrino spent a lot of time recording videoconference conversations about the ongoing health and economic crises. He spoke almost exclusively with executives of travel suppliers that supported the organization. It was part of his effort to create a "media powerhouse," as he described it to staff.

Solombrino didn't talk to health or security experts, chapter presidents, partner association leaders or leaders from GBTA's committees. The only . . .

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