New Hotel Cancel Policies Not ‘Fine’ By Customers, But Greater Negotiated Value Offers Silver Lining

By | September 7, 2017

The reception to some hotel chains' new 48-hour cancellation rules has been "perfectly fine," according to Hilton Worldwide CEO Christopher Nassetta.

"Nobody likes incremental restrictions on the flexibility of reservations, but I think most customers understand that we've got a need to manage our inventory and avoid walking people," said Marriott International CEO Arne Sorenson. "As a consequence, the response has been just fine and we think really no impact on the business."

Corporate travel professionals are using words other than "fine." But the rules do strengthen the case for negotiating rates with preferred hotels and running a . . .

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