Some Clients Find Use Of HRS Can Be At Odds With Travel Management Companies

HRS is expanding its reach, adding services and picking up big-name clients. As it does, it steps on the toes of some travel management companies, especially the biggest players. They're chasing the same money. For some travel program managers, the flow of supplier commissions has financial implications while the provision of HRS content has practical ones.

Because SAP Concur Travel is among the most widely used corporate booking systems, it's something of a battleground. Currently, Concur clients get at hotel content in the traditional way, through global distribution systems that feed the booking tool, and can add . . .

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Author: David Jonas

David Jonas in 2006 co-founded business media firm after ten years as a journalist with Business Travel News. David rejoined BTN in 2010 as executive editor when its parent company acquired ProMedia, and in 2014 co-created The Company Dime. David has a bachelor's degree in communications from Cornell University.
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