IATA beginning June 1 will require accredited travel agencies to ask customers for mobile phone numbers and email addresses. The airline association said it made the move to ensure airlines can contact customers during irregular flight operations and disruptions.
The rule doesn't directly affect the U.S. market, where IATA does not accredit agencies. It applies to agency locations within IATA's jurisdiction of 207 countries and territories even if the company is headquartered in the United States. Thus it concerns U.S.-based travel buyers who manage multinational programs.
Travel agencies already gather . . .