IATA: Agency Collection Of Passenger Contact Info Will Be Mandatory From June 1

IATA beginning June 1 will require accredited travel agencies to ask customers for mobile phone numbers and email addresses. The airline association said it made the move to ensure airlines can contact customers during irregular flight operations and disruptions.

The rule doesn't directly affect the U.S. market, where IATA does not accredit agencies. It applies to agency locations within IATA's jurisdiction of 207 countries and territories even if the company is headquartered in the United States. Thus it concerns U.S.-based travel buyers who manage multinational programs.

Travel agencies already gather . . .

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Author: David Jonas

David Jonas in 2006 co-founded business media firm ProMedia.travel after ten years as a journalist with Business Travel News. David rejoined BTN in 2010 as executive editor when its parent company acquired ProMedia, and in 2014 co-created The Company Dime. David has a bachelor's degree in communications from Cornell University.


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David Bishop
David Bishop

The European trade body, ECTAA, has filed complaints with IATA on the operation of Resolution 830d. In this, they state that one TMC set up its own contact details in records. In a 10-day period they received one notice of disruption and 228 marketing emails. The TMC took this up with the airlines, majority of whom had little interest in addressing/solving the issue. Clearly the worry points highlighted in the article are turning out to the be true.