Silver Bullet For Capturing Invisible Spend Eludes Corporate Travel Managers

Leakage is the bane of a travel manager's existence. When travelers don't book through designated channels, work is needed to corral the associated data for tracking, reporting, rate assurance and other functions. Data on ground transportation and meal purchases generally is only delivered weeks after the fact.

A recent analysis by data firm PredictX showed the extent of the challenge. Looking at $8.5 billion in travel-related spend by 15 companies — covering travel management company, card and expense data — it found that on average, 41 percent was transacted outside TMC channels. That included all spending on meals . . .

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Author: David Jonas

David Jonas in 2006 co-founded business media firm after ten years as a journalist with Business Travel News. David rejoined BTN in 2010 as executive editor when its parent company acquired ProMedia, and in 2014 co-created The Company Dime. David has a bachelor's degree in communications from Cornell University.


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Norman Rose Recent comment authors
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Norman Rose
Norman Rose

David, I am surprised the impact of mobile, especially in-app purchases was not mentioned in the article. Obviously the ground transportation is driven by the Uber or Lyft app, but other research (by Phocuswright and Egencia) seems to pinpoint a significant out of channel gap caused by mobile bookings within a supplier or OTA app. Capturing mobile bookings outside of the channel is one of the key challenges for corporate buyers.