Microsoft Maximizes Travel Management Resources By Getting Them From American Express GBT

By | January 18, 2017

Microsoft has avoided "significant disruptions to stakeholders" since deploying in May 2016 a travel management outsource model that pushes the frontier of process over people. While the client continues to "own" strategy and sourcing, American Express Global Business Travel handles day-to-day travel manager tasks previously assigned mainly to travel department contractors.

The setup freed Microsoft's own travel professionals to focus on the master plan, including emerging areas such as the traveler experience. The process orientation allows the company to organize around getting things done rather than who is doing them.

The outsourced team includes two sourcing individuals . . .

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Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them into Northstar Travel Media’s BTN Group. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.