Reshopping Can Be Free, But Beware The Bias

Popularized by Tripbam and Yapta, hotel reshopping offers savings as rates fluctuate after initial bookings. But who controls exactly what gets reshopped and rebooked? Whose best interests are served? Microsoft's recently released corporate travel manifesto raised these and more questions.

The document alluded to conflicts of interest when travel management companies actively bias toward hoteliers in order to earn more commissions and maximize revenues. "They’ve also used third-party reshopping tools like Tripbam to reshop only the hotel cohorts that are commissionable to them rather than all comparable . . .

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Author: David Jonas

David Jonas in 2006 co-founded business media firm after ten years as a journalist with Business Travel News. David rejoined BTN in 2010 as executive editor when its parent company acquired ProMedia, and in 2014 co-created The Company Dime. David has a bachelor's degree in communications from Cornell University.