Popularized by Tripbam and Yapta, hotel reshopping offers savings as rates fluctuate after initial bookings. But who controls exactly what gets reshopped and rebooked? Whose best interests are served? Microsoft's recently released corporate travel manifesto raised these and more questions.
The document alluded to conflicts of interest when travel management companies actively bias toward hoteliers in order to earn more commissions and maximize revenues. "They’ve also used third-party reshopping tools like Tripbam to reshop only the hotel cohorts that are commissionable . . .