Travel management is always all about data, but what does it say? Benchmarks can provide many answers, putting a program’s effectiveness into context, but obtaining good ones and using them effectively may be harder than it seems. The Company Dime asked more than a dozen travel managers and industry consultants to discuss the best practices….
Consulting services for corporate travel program management are popping up everywhere. Even suppliers like Delta Air Lines and Mastercard are ready to help. Incumbents include special divisions of travel management companies, individuals, boutique firms and some of the world’s largest consultancies. How does an organization choose? Primarily, it’s about how well the consultant’s subject matter…
Consultant Tony O’Connor looks back 10,000 years and then to the heavens as he contemplates travel’s role in human civilization. Humanity may need travel to survive. That’s a big claim. Here’s my thinking. Every now and then you come across a set of ideas that make things click better into place. The 2011 book “Sapiens:…
In a battered travel industry, which way will prices go? There are strong arguments for both up and down. Tony O’Connor, managing director of the Butler Caroye consultancy, lays out several of them. Some travel buyers are hoping for deep discounts and big bargains from travel suppliers desperately competing for business when travel demand recovers….
Most in-person events organized by industry membership associations are on hold. Even if conditions improve to allow them to resume, consultant Tony O’Connor doesn’t think they should in the same way. As a leader for the Global Business Travel Association in the Australasia region, he has an inside view. His vision for a new model…
Consultant, auditor and GBTA-Australia & New Zealand director Tony O’Connor discusses how TMCs, online booking tools and travel buyers should work together to make corporate travel economics more sensible. Many corporate travel buyers would say they are not totally happy with the travel supply chain. It is classically conflicted. The rise of NDC and maturation…
Longtime travel management consultant Tony O’Connor is founder and CEO of Airocheck, a firm specializing in auditing travel agency airfare markups. Naturally he has words of caution for travel buyers when it comes to the fares their travelers buy. But he also argues that markups don’t help the sellers, either. Fare markups are arbitrary price…
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