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[CORRECTION, June 4, 2026: Annette Cumming’s new company is Cerebri AI. The original version of this post named the wrong firm.] On June 1, Maureen P. Kelly, a U.S. Magistrate Judge, rejected all claims against BCD Travel by Trudy Blough. A former BCD global sales VP who now serves as director of global sales and…
According to analysts at RBC Capital Markets, Corporate Travel Management may need to issue new shares to bring in cash and help pay for refunds to wronged U.K. clients. The assessment came last week after CTM — whose shares on the Australian Securities Exchange have been suspended for more than seven months following disclosure of…
According to Needham & Co. analysts, one of Navan’s development priorities is replacing its user experience with a new solution currently in invitation-only mode. “Management has shifted AI investments towards R&D with an initial focus on a personalized booking agent, Navan Edge,” they wrote in a Jan. 14 research note. “The initial target is frequent…
According to a Thursday announcement, Corporate Travel Management terminated its U.K. and Europe CEO “for breach of his contractual obligations.” Michael Healy had been put on leave amid the company’s ongoing review with auditors of accounting irregularities, including consideration of refunds due to “certain U.K. customers.” All operations continue with “no disruption to client services”…
Paris-based travel tech provider Travelsoft last week said it acquired London-based travel tech news site Travolution from Jacobs Media, which publishes Travel Weekly UK. The deal was announced two weeks after JTB Corp. closed its acquisition of Northstar Travel Group, parent of BTN, Phocuswright, Travel Weekly and other industry media brands. While travel industry operators…
Corporate travel managers polled this spring by the Global Business Travel Association claimed substantial gains in hotel bookings using online booking tools. Among more than 150 buyers surveyed, 42 percent said bookings through OBTs increased during the prior year (versus 7 percent indicating a decrease), and 74 percent said they expected them to increase during…
Navan co-founder and CTO Ilan Twig shared takeaways on artificial intelligence at a Fortune event this week. Building with AI requires patience and trial and error. Among other challenges, AI models lie. “It’s a huge problem,” he said. “Who would hire an employee that tells you in the interview, ‘Sometimes I lie,’ right?” Watch the…
We’ve been telling you for a few years about airlines aiming to minimize corporate discounts, limit who gets them and shift to other forms of contract value. (See here, here, here, here, here and here.) Reflecting all that, a new American Airlines offer sits between the AAdvantage Business small business program and bespoke, large corporate…
When responding in late August to competition concerns raised by the U.K. Competition and Markets Authority over their proposed combination, leaders at American Express Global Business Travel and CWT must have held their noses. Their redacted response, released last week, showed that to get the deal approved, execs surmised they had to “big up” their…
After announcing a few in March, SAP Concur added several enhancements to the roadmap for its upgraded online booking tool, including the ability to change ticketed air trips in Sabre, scheduled for release during the quarter ending in September. Planned for the current quarter is the capability for reservation holds on EDIFACT-based Sabre bookings. The…
In April, 85 percent of more than 600 buyer and supplier respondents told GBTA they “like” or “love” working in the business travel industry. “Once you’re in it, no matter how hard you try, you don’t leave,” said GBTA VP of education and engagement Jill Koronkiewicz. “You keep coming back. It’s inclusive and welcoming; there…
As American Airlines all but dismantles corporate sales, airline industry pundits scrutinized AA’s latest arguments about going small and emphasizing competitiveness via network and loyalty. The strategy illustrates diversification among big airlines that adds to these challenging times for corporate travel buyers. Chief commercial officer Vasu Raja on March 4 told Wall Street analysts that…
Reaction: Responding to Scott Gillespie’s Op Ed on how today’s corporate travel market demands “long-sighted travel policies” prioritizing value and sustainability over traditional cost-cutting, readers generally agreed with the need for change. Microsoft’s Eric Bailey echoed the goal of reducing emissions and minimizing low-value trips but suggested different methods. He recommended carbon taxes and budget…
With cost savings from NDC “not turning out to be what it was meant to be,” Air France’s chief commercial officer last week lambasted American Airlines‘ distribution plan. “American Airlines is leading the way — they think they’re leading the way — in new distribution strategies,” said Angus Clarke during an Air France-KLM Group investor…
On the boards of a set of 14 business travel suppliers tracked by The Company Dime, female representation doubled between 2012 and 2023 to 30 percent. One of them has a woman serving as chair, the same number in that role among the group as in 2017 and 2012. The number of female CEOs in…
