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Last updated: Nov. 27, 2024. See an error, omission or need for an addition? Please let us know. American Airlines is reeling in the more aggressive parts of its erstwhile distribution plan, but it’s not abandoning the New Distribution Capability. While other carriers around the globe delay or soften their strategies, they and others are…
The primary choices for a travel management company servicing model have been the same for decades. The set of players providing the service has changed through M&A among existing providers and the emergence of new ones while improving technology allows for different flavors like virtual and hybrid-working agents. The most significant change affecting customer decisions…
Class of service policies for air travel are among the most common elements of corporate travel programs. Products of a tug of war between spend management and employee wellbeing, they’re sometimes perceived as reflecting a company’s generosity and attention to human assets. There are multiple ways to construct such a policy. Flight duration is a…
Travel management is always all about data, but what does it say? Benchmarks can provide many answers, putting a program’s effectiveness into context, but obtaining good ones and using them effectively may be harder than it seems. The Company Dime asked more than a dozen travel managers and industry consultants to discuss the best practices….
Consulting services for corporate travel program management are popping up everywhere. Even suppliers like Delta Air Lines and Mastercard are ready to help. Incumbents include special divisions of travel management companies, individuals, boutique firms and some of the world’s largest consultancies. How does an organization choose? Primarily, it’s about how well the consultant’s subject matter…
Asked how corporate travel buyers should deal with fares found outside preferred booking channels, Cisco senior global procurement service leader for travel and card Carlos Almendros said, “You’ll get a different answer for every buyer.” Travel managers also speaking at the Global Business Travel Association convention last month supported the variety of approaches and considered…
How much to invest in support for recruits, board members, interns, consultants, contractors and other guest travelers can be a tough call, according to speakers at GBTA’s convention last month. BCD Travel and Fox World Travel are among the latest providers to come up with solutions for this headache of the non-profiled. The booking, payment,…
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