Evergreen

What’s The Cost Of A Better Travel Experience? GoldSpring Helps Find Answers

Many surveys have sought to determine how companies can improve the travel experience by capturing sentiments about this perk or that convenience. GoldSpring Consulting went further by ascribing costs and building a model to calculate the price of greater traveler satisfaction. It already produced surprising results about priorities and potentially easy program improvements. The effort…

Is Airline Service A Difference-Maker? Not Really, Say Corporate Travel Folks

In its opposition to proposed U.S. federal protections for air travelers, IATA last month said passengers could “take their loyalty to other carriers if they are not satisfied with service levels.” In corporate travel, this is more theory than practice. While compensation for inconvenience would be nice, individual business travelers with options tend to favor…

Gillespie: Firms Could Cut Up To 30 Percent Of Trips With Little Or No Economic Loss

Corporations focused a procurement lens on travel en masse beginning around the turn of the century. The new emphasis on spend management surfaced questions about the return on investment in trips, and with the 2007-2008 financial crisis, companies began demanding answers. Some industry organizations attempted to answer the demand with research, but it did not…

Courts: Travel An ‘Essential’ Function In Certain Corporate Roles

A federal appeals court on March 28 upheld a district court ruling that Molson Coors was not in the wrong when it fired a sales executive who could no longer travel for work due to health issues.  According to court documents, the employee, Melchior George, was responsible for Molson Coors’ largest customer, Buffalo Wild Wings….

Notebook: To Outsource Or Not, A Travel Management Question

When McKinsey in 2020 talked about travel management as a candidate for outsourcing, readers shot back.  “Be curious to hear how the travel management team at McKinsey feels about this,” wrote Alō Index co-founder Leanne Turner, between jobs at the time after a pandemic layoff.  “For McKinsey to say [a] full transformation initiative would save…

Elevance Applies Traxo To ‘Tame’ Real-Time Hotel Rate Audits

Traxo made a name for itself as a fix for program leakage using email parsing. But when Elevance director of travel and events Cindy Heston brought in Traxo, she had a different sort of data-capture use case in mind: real-time hotel rate audits. Elevance, a $157 billion health insurance company with over 100,000 employees, always…

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