Customer

Notebook: Two Buyers Say Policies Fail In The Face Of Distribution Fragmentation

Regardless of the allure, direct bookings with suppliers are out of bounds for most employee groups at two companies represented on a March 6 webinar hosted by Cerebri AI. Both firms mandate that bookings go through their designated travel management companies via counselors or the SAP Concur Travel booking tool. According to their travel managers,…

Spotnana Gets Walmart Nod As Partner CWT Trades Equity For Reduced Debt

Retail giant Walmart began a pilot with Spotnana to make use of airline NDC distribution. “We have decided that we are going to roll out through Spotnana starting with some of our U.S. travelers,” said Theresa Gehler, global travel procurement director for the $611 billion retailer, during a Thursday Spotnana-sponsored webinar hosted by The BTN…

RTX Takes On The Challenge Of Shifting From American Airlines

RTX, the $67 billion multinational aerospace and defense conglomerate, mainly uses American Airlines. It’s been … difficult. RTX associate director for travel Colleen Kearney at the GBTA convention last month said the company was “actively managing against what’s happening in the industry,” but that’s “not easy, by any means.” “By far” RTX’s largest airline, AA…

To Be Fair, Biotech BeiGene Stratifies Meal Reimbursement

Per-person meal costs tend to be higher for groups than for solo diners. Per-capita food costs when companies contract with hotels and restaurants for dedicated event space are higher still. Internal meetings among remote workers who interact less frequently on a day-to-day basis are on the rise. Accounting for all that, BeiGene last month enacted…

Elevance Applies Traxo To ‘Tame’ Real-Time Hotel Rate Audits

Traxo made a name for itself as a fix for program leakage using email parsing. But when Elevance director of travel and events Cindy Heston brought in Traxo, she had a different sort of data-capture use case in mind: real-time hotel rate audits. Elevance, a $157 billion health insurance company with over 100,000 employees, always…

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