Op Ed

SkyLink's Atyab Bhatti

Op Ed: Atyab Bhatti On Getting *A Little* Technical With AI, Part Three: What We Know And Don’t Know About The Inner Workings Of Transformers

SkyLink CEO and co-founder Atyab Bhatti delivers his third slightly high-tech post about artificial intelligence.  In recent years, large language models (LLMs) and generative AI systems built on transformer architectures have taken the world by storm with their impressive natural language capabilities.  From engaging in human-like dialogue to crafting content to even coding, these systems…

AmTrav CEO Jeff Klee

Op Ed: Jeff Klee On The Fork In The Road For Global Distribution Systems

AmTrav CEO Jeff Klee has some advice for GDSs looking to maintain their positions as pre-eminent corporate travel tech providers. He suggests they embrace new data formats, expand content aggregation into more corners and make things simpler for users. The story of Kodak is a cautionary tale about a once-great company whose leaders misunderstood its…

SkyLink's Atyab Bhatti

Op Ed: Atyab Bhatti On Getting *A Little* Technical With AI, Part Two: Personalization

SkyLink CEO and co-founder Atyab Bhatti is back with another slightly high-tech post about artificial intelligence. Artificial Intelligence is changing the way we approach personalization across industry verticals, including corporate travel. By leveraging generative AI, organizations can provide personal, delightful experiences for their travelers, enhancing satisfaction while meaningfully reducing costs. Machine learning is an AI…

Chase Travel's Jonathan Hamblett

Op Ed: Jonathan Hamblett On Chasing Corporate Travel’s SMB Market

Industry veteran Jonathan Hamblett responds to Cornerstone Information Systems CEO Mat Orrego’s Sept. 12 Op Ed about lessons learned from selling business travel and expense management solutions to small and medium-sized businesses. Hamblett positions himself as a little more hopeful than some readers and shares his lessons as a founding team member at Upside Travel,…

Mat Orrego, Cornerstone Information Systems

Op Ed: Mat Orrego On Lessons Learned From Chasing Corporate Travel’s SMB Market

Mat Orrego, CEO of Cornerstone Information Systems, shares some pointers that might help new entrants or other tech companies in travel or expense management as they pursue the small and medium-sized market. The small and medium-sized business (SMB) market within corporate travel is an enticing prospect for many companies in our space. This segment seems…

SkyLink's Atyab Bhatti

Op Ed: Atyab Bhatti On Getting *A Little* Technical With AI, Part One: LLM Overview

SkyLink CEO and co-founder Atyab Bhatti provides this overview of some key concepts to kick off a series of slightly high-tech posts about artificial intelligence.  Notorious for its multiple complexities, corporate travel is slowly bowing to the transformative capabilities of artificial intelligence (AI). A breakthrough in that revolution is generative AI, an innovation backed by…

CWT chief architect Matthew Newton examines algorithmic bias
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Op Ed: Matthew Newton On Removing Algorithmic Bias In Pursuit Of Equitable Travel

Having seen up close the dangers of algorithmic bias in artificial intelligence, CWT’s Matthew Newton has some suggestions for risk mitigation. Artificial intelligence is being deployed at scale in business travel management, with algorithms changing the game for service consistency, efficiency and cost-effectiveness. But this watershed moment threatens to unleash a monster. Algorithmic bias in…

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