Concur/GBTA Report Urges Travel Managers To Inspect How TMCs Configure Booking Tools

A poll conducted this spring by the Global Business Travel Association and sponsored by SAP Concur had some unsurprising results: most organizations used an online booking tool, most travel managers wanted controls on how they worked and nearly all promoted preferred suppliers. What may be less well-known is that travel management companies often configure booking tools to favor their own preferred suppliers. A few travel managers told researchers their tool "suppresses" content the TMC "does not wish to display."

Only three percent of the 116 respondents to the May/June 2018 poll indicated their TMCs took that step. The . . .

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Author: David Jonas

David Jonas in 2006 co-founded business media firm ProMedia.travel after ten years as a journalist with Business Travel News. David rejoined BTN in 2010 as executive editor when its parent company acquired ProMedia, and in 2014 co-created The Company Dime. David has a bachelor's degree in communications from Cornell University.