Under pressure to improve efficiency, travel management companies are working to automate responses to travel planning requests from travelers sent by email. Contacts of this type make up a significant portion of incoming requests for many TMCs.
That figure is 60 percent at Atlanta-based Travel Inc., one of 10 TMCs that has installed Amgine's technology to route incoming requests and maximize human assets. Beginning two weeks ago, requests to Travel Inc. for air, hotel and/or car bookings first run through Amgine's artificial intelligence, which determines if it can properly respond or if . . .