Job No. 1 for today's managed travel program is understanding fluid government and supplier policies, and preparing travelers for what they'll face on the road. Safety aside, crossing state or country borders is challenging, if not impossible, depending on the latest entry and exit rules. No one wants a traveling employee to run into unexpected, productivity-killing walls, but that's been happening.

Travel managers are reporting cases where travelers could not board international flights — nonstops or connections — even with proper documentation (including official customer requests for the visits). Destinations might be off limits to . . .

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