TripActions CEO Cites Immaturity In Supplier Relations As Southwest Makes Vaguely Threatening Statement

[UPDATE, Feb. 7 2019: Delta and TripActions have reconciled with one another. More here.]

As of December, Southwest Airlines was curious about how TripActions was booking it. Airline officials this week suggested the unicorn corporate travel startup's standing with Southwest was not solid.

"We don’t have a formal relationship with TripActions," according to a Southwest press official.

Is such a position necessary? "A formal relationship . . .

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Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.

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Hans Larson
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Hans Larson

First Delta. Now Southwest. Not a good look for TripActions.