Why It’s Difficult To Update Travel Agent Desktops

By | November 30, 2016

New York — It's easy to make fun of the traditional "green" screens that travel agents use, but it's really hard to replace them. Executives with large travel management companies deposed for the US Airways v. Sabre lawsuit, now in trial here, pointed to tens of millions of reasons.

"It was a money pit," said BCD Travel EVP Rose Stratford of the company's Renaissance desktop, abandoned in 2009 after swallowing more than $20 million. "We don't make that much money to invest that much in one . . .

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