Why It’s Difficult To Update Travel Agent Desktops

New York — It's easy to make fun of the traditional "green" screens that travel agents use, but it's really hard to replace them. Executives with large travel management companies deposed for the US Airways v. Sabre lawsuit, now in trial here, pointed to tens of millions of reasons.

"It was a money pit," said BCD Travel EVP Rose Stratford of the company's Renaissance desktop, abandoned in 2009 after swallowing more than $20 million. "We don't make that much money to invest that much in one . . .

The full content is available to subscribers

Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.