Total commissions paid to travel agencies by U.S. airlines in 2017 reversed a 20-year trend and jumped 15 percent year over year, according to U.S. government data. The data reflect a fight for market share as the Big Three enjoy strong demand and healthy balance sheets. On domestic U.S. tickets, commission dollar volume in 2017 rose for a third consecutive year to the highest level since 2003.
Executives at several travel management companies, mostly speaking on the condition of anonymity owing to the topic's sensitivity, weren . . .