For any given business travel program, the only policy compliance numbers that really matter are its own. Even so, industry research in this area can help shape dialogue on the topic and sometimes influence the perspectives of a travel manager's key constituents. A handful of surveys that this year addressed corporate travel booking policy compliance showed that while it remains as big a challenge as ever, focusing on it delivers results.
Pundits are seemingly always on the lookout for data showing changes in business traveler booking behavior, but this year's research gave them a wash at best. Some . . .