Travel management's top priority for a long time was cost control. Now, duty of care and traveler safety are front and center. Traveler satisfaction continues to rank a bit lower (1, 2). Nevertheless, corporate travelers seem to be a pretty satisfied bunch, at least according to 2017 industry research.
It sounds counter-intuitive. Business travel is grueling. The list of headaches and potential snafus is long. Negative impacts on physical and mental health . . .
