Given the intensity of its people's travel, The Boston Consulting Group is not known as a stickler on expenses. But relatively flexible policies and willingness to spend on better services aren't everything. Ease of process is important, too.

BCG head of global travel Gehan Colliander said the company is moving toward a more employee-centric travel program. Some observers would interpret that as meaning employees get more freedom on where to make their travel plans. Not BCG. Sweden-based Colliander hailed . . .

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