Small Accounts Aren’t Worth The Effort, So Claire Chatbot Seeks TMC Users

Three unidentified travel management companies have enlisted 30SecondsToFly's Claire chatbot, according to co-founder Felicia Schneiderhan. Claire's parent is de-emphasizing direct client servicing in favor of powering other business travel entities due to the cost and limited return of maintaining small-business accounts.

Claire uses the Facebook, Skype, Slack, SMS and web platforms to communicate with users about their bookings.

"All three" TMCs "have either deployed or will in the short term," said Schneiderhan. "We're focused on only a handful for now so we can work closely to understand and maximize their operations." At the moment . . .

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Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.