Concur claimed it resolved last week's intermittent online booking outages about 88 hours after they began popping up. But some users this week reported ongoing issues and many expressed deep frustration about the whole episode.
For travel agency resellers, booking tool downtime can hurt productivity, profitability and client goodwill. Making matters worse, the insufficient service came in the midst of another winter testing the industry's mettle.
Corporate clients that use Concur via their agencies' reseller deals may hold the travel management company accountable for Concur's service woes . . .