Performance Issues Still Frustrating Concur Users

Concur claimed it resolved last week's intermittent online booking outages about 88 hours after they began popping up. But some users this week reported ongoing issues and many expressed deep frustration about the whole episode.

For travel agency resellers, booking tool downtime can hurt productivity, profitability and client goodwill. Making matters worse, the insufficient service came in the midst of another winter testing the industry's mettle.

Corporate clients that use Concur via their agencies' reseller deals may hold the travel management company accountable for Concur's service woes . . .

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David JonasDavid Jonas

Author: David Jonas

David Jonas in 2006 co-founded business media firm ProMedia.travel after ten years as a journalist with Business Travel News. David rejoined BTN in 2010 as executive editor when its parent company acquired ProMedia, and in 2014 co-created The Company Dime. David has a bachelor's degree in communications from Cornell University.