Years Of Consolidation Gave Concur Market Power, But No Monopoly

You may have read that as SAP swallows Concur, business travel innovation goes down with it. This is absurd. Concur is much more an expense management software company than a business travel company. Is it innovative? Yes, but that's not how it got its travel cred. Concur has no monopoly on ingenuity and now, perhaps at its zenith, competitors smell blood.

As much as anything, Concur got to where it is because of a keen sense for acquiring development by others. In the years leading up to SAP's acquisition, Concur achieved significant market power in self-booking and . . .

The full content is available to subscribers

Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.