‘No Great Answer’ In Search For Corporate Agents

CCRA's Dic Marxen sees corporate travel agent salaries rising by double-digit percentages because of the profession's aging workforce and dearth of new labor. He wasn't surprised to see Travel Leaders Group this month create a scholarship program for military veterans. Marxen had a similar idea three years ago that died at the feet of federal bureaucracy, but he isn't sore. The employment situation is too dire to be competitive, he said. He'd even be happy to partner with rivals on a collaborative effort to change the perception of the travel agent career.

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Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.
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Chris Morris
Subscriber
Chris Morris

Great article Jay and actually many ‘good to hear’ things regarding the continued importance of the experienced BT Consultant.

Mary Ellen George
Advisor

A GDS “point and click” interface that is intuitive for non-travel users who do not desire to learn “blue-screen” is definitely a start. But going one step beyond, adding profile integration and offline automation that will streamline the end-to-end workflow is what will really make an improvement in the life of a corporate agent. Imagine a modern tool set with automation capabilities that allow agents to focus solely on customer service and not inputting data into multiple systems manually. This sort of technology will get us well on our way to tackling the challenge of attracting “new blood” into the… Read more »