It's often said that innovation in corporate travel doesn't keep pace with advancements in consumer travel. Some accuse travel management companies of being stuck in the status quo. Others point fingers at booking technology providers for failing to adequately update systems. These may be fair criticisms, but travel managers shouldn't shy away from recognizing who looks back at them in the mirror, or at least who those people work for.

Companies are risk-averse. They're bureaucratic. They have legal departments keeping them out of trouble. Amid heightened . . .

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