Cvent tried to make its transient hotel sourcing technology more than "adequate" as of this summer. At this point, though, "functional" would please clients. Sources said the new tools were falling down just when they're most needed — deep in the negotiating season for 2023 rates.

A Cvent media official did not respond to an email and voicemail left Monday.

Sources speaking on the condition of anonymity due to the situation's sensitivity complained about multiple issues.

One travel buyer said it . . .

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