With uncharacteristic bluntness, two key providers in corporate travel this month separately identified inhibitors to progress. A Delta distribution exec urged buyers to pressure SAP Concur to get its act together. Sabre leaders criticized widely used corporate airfare policies as archaic. And it's not just them; perhaps the pandemic is a boon for plain speaking.
"There is one large booking tool that this entire ecosystem is dependent on and we'd love to see some modernization taking place with that booking tool," said Delta managing director of global distribution strategy Jeff Lobl during a virtual interview . . .