Buyers Welcome Delta’s New No-Hassle Name Changes On Corporate Tickets

Delta Air Lines informed corporate accounts last week that it would allow no-fee name changes on unused tickets and ease the process of applying credits to new trips.

According to vice president of sales operations and development Kristen Shovlin, Delta's new "corporate waiver" allows travel managers and their travel management companies to change names on coronavirus-impacted tickets "without the use of a waiver code" and without calling in for help or logging in to the carrier's corporate travel portal.

According to . . .

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Jay Campbell

Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.
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