Dakota Software finance director Nick Lay canceled his Concur Expense implementation two months ago, but he still gets monthly bills. This, he said, is a sign of a provider that's too big for a small enterprise like his. On the other hand, new supplier ExpenseBot takes his phone calls and emails. ExpenseBot's founders consider its technology a differentiator, but their help desk seems to make them most proud.
Both Ohio-based companies, ExpenseBot and Dakota Software have no other relationship than that of vendor and client. ExpenseBot asked Lay if he would speak to the media, a tall . . .