ExpenseBot Plies Both Human Support And Tech

By | April 29, 2016

Dakota Software finance director Nick Lay canceled his Concur Expense implementation two months ago, but he still gets monthly bills. This, he said, is a sign of a provider that's too big for a small enterprise like his. On the other hand, new supplier ExpenseBot takes his phone calls and emails. ExpenseBot's founders consider its technology a differentiator, but their help desk seems to make them most proud.

Both Ohio-based companies, ExpenseBot and Dakota Software have no other relationship than that of vendor and client. ExpenseBot asked Lay if he would speak to the media, a tall . . .

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Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them into Northstar Travel Media's BTN Group. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.