It's a time for new ideas, new competitors and new blood in corporate travel. That means new people on both the buyer and supplier sides, but mainly the latter. It also means a learning curve.
Several travel buyers speaking with The Company Dime noted an uptick in rookie mistakes by salespeople. They portrayed some as egregious, but not all buyers blame the individual. Meanwhile, sales folks have complaints of their own — identifying the right decision-maker at a prospect being No. 1.
The headaches and challenges wind up excusing behavior that . . .