Dearth Of Agents Draws Some In Travel Management To Offshoring

By | March 8, 2016

Gant Travel Management in 2015 issued a staggering 77 percent more airline tickets than it did just three years earlier. Clearly its value proposition is winning over clients. Facing a dearth of available corporate travel agents, however, Gant's capacity can't keep up. So the company is exploring offshore servicing, an option once considered taboo.

The practice isn't widespread. Gant now is one of 13 travel agency clients using facilities in Manila run by California-based Casto Travel. Gant also is using an undisclosed contractor to ramp up a separate operation in Guatemala City.

Offshoring was

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Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them into Northstar Travel Media's BTN Group. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.