Pundits Assess Greater Reliance On Travel Management Companies, And Its Challenges

The pandemic made more companies question the value of business travel, but at the same time, reliance on the partners that help manage it grew.

According to a Global Business Travel Association survey last month, 52 percent of more than 300 travel buyers said their organizations' reliance on travel management companies for service and support had not changed since before the pandemic. Some observers found that hard to believe since the needs are so great. Like for the 11 percent who said their firms were somewhat or . . .

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Jay Campbell

Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.
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