Emburse has a new CEO and an ambitious goal. Owned by private equity firm K1 Investment Management, the purveyor of expense and travel management products by Chrome River, Tripbam, the former Roadmap and other brands, on Monday announced that longtime technology industry leader Marne Martin replaced Eric Friedrichsen as CEO. Friedrichsen became a board member….
For former Global Business Travel Association executive director and veteran corporate travel executive Mike McCormick, there’s no fighting the changes travel management now faces and no avoiding uncertainty. The American Airlines NDC-powered pricing mandate beginning now is signaling a major inflection point in the travel industry. It is the canary in the coal mine. However,…
During its eight years, TripActions required some administrative work for clients to sign up. They would need contact with a representative and a contract. With its rebranding, that’s gone and non-client travel managers face the prospect of fending off employees who sign up on their own, agree to terms and policies on their company’s behalf,…
[UPDATE, Jan. 26, 2023: This article did not properly describe ARC’s Direct Connect initiative; its definition is updated below.] We start with some good news. ARC president and CEO Lauri Reishus told attendees to The Beat Live in December that the pandemic caused fewer travel agency closings than ARC had anticipated. Back in 2020, Reishus…
If you tuned in to an American Express Company investor call six years ago, you heard about a vintage brand dramatically cutting costs to help profits. Now, strong growth with younger generations and a significant lead over competitors in the small and medium-sized enterprise card market have Amex predicting double-digit revenue growth for the foreseeable…
U.S. Bancorp’s acquisition of expense management software builder and travel agency TravelBank culminates a series of investments to build integrated business software and services, accelerate midmarket demand for banking and payments, and fend off financial technology firms. Banks traditionally picked up small business clients through lending and banking, but a digital revolution has changed that,…
[UPDATE, Feb. 25, 2020: TripActions announced partnerships with Comerica Bank, Goldman Sachs, Silicon Valley Bank and Visa for the Liquid initiative. The program, using cards issued by Stripe, offers clients a 1.5 percent rebate, integrates with the booking process to support policy compliance and delivers unified payment and booking reports.] At the GBTA convention in…
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