KesselRun Corporate Travel Solutions

Retro Rebates Hang On As Post-Pandemic Legacy For Southwest Customers

Southwest Airlines has always done things differently, but lately, it’s been embracing industry norms in the corporate market. It’s participating in more distribution channels and fielding a bigger sales team. It offers a basket of options for corporate dealmaking, including at least one throwback idea: back-end rebates. Those may be instead of or in addition…

What Matters When Choosing A Corporate Travel Consultant

Consulting services for corporate travel program management are popping up everywhere. Even suppliers like Delta Air Lines and Mastercard are ready to help. Incumbents include special divisions of travel management companies, individuals, boutique firms and some of the world’s largest consultancies. How does an organization choose? Primarily, it’s about how well the consultant’s subject matter…

Op Ed: Brandon Strauss On A Skeptic’s View Of Generative Artificial Intelligence 

Brandon Strauss of CapTrav and KesselRun Corporate Travel Solutions explains why he’s in “watch and learn” mode when it comes to generative artificial intelligence.  Claude Shannon, a computer scientist and founder of information theory, published “A Mathematical Theory of Communication” in 1948, which defined how messages are carried from sender to receiver. This theory became…

Exogenous Factors Stymie Big Three Airline Competition

Major carriers face ongoing pilot shortages, air traffic control deficiencies, aircraft supply chain and engine troubles, and softer domestic demand. Where they are adding capacity, it’s in their strength markets, primarily with bigger planes and denser seat configurations. Southwest’s growth in major markets notwithstanding, the big carriers are staying out of each other’s way. American,…

Observers Question How ‘Quickly’ AA Could Reverse Corporate Sales Retreat

While the latest sales reorg at American Airlines appears to dim any hopes for the carrier reversing its shift away from managed corporate travel, an important entity won’t rule out the notion: American Airlines.  “If managed corporate travel becomes a bigger share of the pie, we will quickly add back resources to support that growth,”…

Game On: AA, Buyers Wield Leverage

Some corporate travel programs are blocking American Airlines now that the carrier has removed many fares from traditional third-party distribution channels. Observations like this one from SAP Concur align with anecdotes from several corporate buyers who are reacting to both the distribution move and AA’s overall de-emphasis of the corporate market. But preventing travelers from…

Southwest To Take Advantage As American Backs Off, Right? Maybe

Are American and Southwest switching places? No, the low-fare flag bearer isn’t going global, adding business class or assigning seats. But in some critical ways for the corporate market, Southwest is behaving more like its crosstown rival, while that rival is moving in the other direction. As it does for Delta and United, American’s strategy…

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