Innovation is a common topic in The Company Dime’s From The Field series. While some welcome new ideas more than others, anyone can be confused by their influence on the intricate business travel technology ecosystem. Mary Ellen George of Tramada Systems argues that things are getting more complicated and offers some guidance — handy checklist…
Longtime travel management consultant Tony O’Connor is founder and CEO of Airocheck, a firm specializing in auditing travel agency airfare markups. Naturally he has words of caution for travel buyers when it comes to the fares their travelers buy. But he also argues that markups don’t help the sellers, either. Fare markups are arbitrary price…
If suppliers want to better serve travelers into the future, they best understand those future travelers’ needs. Festive Road managing partner Caroline Strachan, a frequent traveler and former travel manager, puts herself in their shoes to distill the essentials of personalization and engagement. Two years ago, an audience member asked a great question whilst I…
[CORRECTION, June 28, 2018: The International Air Transport Association projects its New Distribution Capability initiative to achieve critical mass by 2020, not 2022 as originally stated here, according to a spokesperson. This article has been updated to reflect that projection.] The travel industry still is trying to understand the consequences of IATA’s New Distribution Capability….
AirPlus International has made mistakes by not asking customers the right questions in advance. It’s a humble admission by executive director of marketing Yael Klein about a challenge many companies face. She believes that recognizing the problem will help the business travel industry innovate. Klein also encourages people to accept the risks of failure. Failing…
Without a travel policy, an organization doesn’t have much of a managed travel program. And when there is a formal policy, many travelers don’t follow it — if they are even aware of it. There are several reasons why an organization may not enforce its own rules, but Executive Travel chairman and CEO Steve Glenn…
Change is constant, yet change is hard. That’s the quandary many in the travel industry face, especially as it relates to distribution. Tried and true technologies continue to operate as designed decades ago, with speed and reliability. However, changing traveler demands and nearly universal access to information have some calling for new designs. Kurt Knackstedt…
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