How Has The Quarterly TMC Account Review Changed? Ask Your ‘Client Consulting Manager’

At one time the main opportunity for travel management companies to deliver data to their clients was the quarterly review. But advances in data management mean customers already know the things TMC officials used to say in such meetings. Still a staple of the relationship, reviews now are more strategic and forward-looking. They feature more consideration of other stakeholders within the client organization. They address more topics, like risk management and the traveler experience.

Christopherson Business Travel recently revamped its quarterly business reviews. They still support relationship building, but they're less about historical data. The TMC has "rebranded . . .

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Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.

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