At one time the main opportunity for travel management companies to deliver data to their clients was the quarterly review. But advances in data management mean customers already know the things TMC officials used to say in such meetings. Still a staple of the relationship, reviews now are more strategic and forward-looking. They feature more consideration of other stakeholders within the client organization. They address more topics, like risk management and the traveler experience.
Christopherson Business Travel recently revamped its quarterly business reviews. They still support relationship building, but they're less about historical data. The TMC has "rebranded . . .