Atlanta-based Travel Incorporated last month released a new reporting tool using responsive design and featuring self-configurable dashboards. The software is emblematic of the travel management company's "build it" approach to technology.

Buying it may well be cheaper, but Travel Incorporated appreciates the flexibility in customizing proprietary solutions. It said clients do, too.

Across the industry, TMCs have varying perspectives on this, and each approach is integral to the value proposition. At American Express Global Business Travel, building versus buying a particular product or . . .

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