Many members feel they left last week's Global Business Travel Association convention in Orlando with unfinished business. GBTA said it did not receive enough votes in its annual election to seat new officers or decide on new bylaws. The announcement shocked some of the organization's supporters. One called it an embarrassment. Another claimed incompetence. Many expressed disappointment. What's going on?

The GBTA convention itself remains big, the organization has grown a lot and its leadership is controversial as ever. But the members didn't vote.

"I'm sad and disappointed," said Kevin Iwamoto, Lanyon Solutions vice president . . .

The full content is available to subscribers