The Future Of Travel Management Companies: Part Two, The Value Of Compliance

As the corporate travel profession faces its greatest crisis, there has been much talk about the value of travel management companies. Their role was evident in how TMCs got people home when they were stranded. It goes beyond customer care, but it depends on visibility.

Many corporate travel buyers said the pandemic strengthened the case for not only using a TMC but also using it as much as possible. An unscientific June poll of corporate travel managers by The Company Dime appeared to . . .

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Jay Campbell

Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.
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