The Future Of Travel Management Companies: Part Two, The Value Of Compliance

As the corporate travel profession faces its greatest crisis, there has been much talk about the value of travel management companies. Their role was evident in how TMCs got people home when they were stranded. It goes beyond customer care, but it depends on visibility.

Many corporate travel buyers said the pandemic strengthened the case for not only using a TMC but also using it as much as possible. An unscientific June poll of corporate travel managers by The Company Dime appeared to . . .

The full content is available to subscribers

Jay Campbell

Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.


3 Comment threads
1 Thread replies
Most reacted comment
Hottest comment thread
4 Comment authors
Allison FinneganMike MacNairSteve ReynoldsLarry Silman Recent comment authors
Notify of
Larry Silman
Larry Silman

The end of “Open Booking” as a strategy?

Steve Reynolds

Very timely article. I agree with Larry’s comment below. Companies considering open booking are now having to reconsider the strategy. What happens when a traveler books a non-preferred hotel outside the TMC and it’s not part of the company’s negotiated hotel program and then they get Covid? Who’s liable? I guess the issue has been around for years, just called traveler safety and security. Feels like Covid has generated a whole new level of concern. We’re already seeing companies start to change their policies around compliance and start to require that travelers only book thru proper channels and have to… Read more »

Allison Finnegan
Allison Finnegan

With all due respect, and without debating the relative comparison of Covid to the seasonal flu, travelers have been getting sick on business trips for as long as here has been business travel. It is also extraordinarily difficult to definitively pinpoint the exact time/place/surface/microscopic droplet that led to an illness, including a Covid infection (perhaps barring “super spreader” gatherings, which are not happening now anyway.) I don’t see a bright future in litigation by Covid-infected employees against employers who exercise an appropriate duty of care. There is a level of assumed risk in traveling for business and personally I have… Read more »

Mike MacNair
Mike MacNair

Great insights and encouraging data. Now is the time to use these relevant points and current facts to capture even more organizations into the managed travel marketplace.