As the corporate travel profession faces its greatest crisis, there has been much talk about the value of travel management companies. Their role was evident in how TMCs got people home when they were stranded. It goes beyond customer care, but it depends on visibility.

Many corporate travel buyers said the pandemic strengthened the case for not only using a TMC but also using it as much as possible. An unscientific June poll of corporate travel managers by The Company Dime appeared to . . .

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