One of the biggest challenges of the pandemic for organizational travel program managers is keeping up with changing information and updating travelers on what they need to know. A late summer 2021 poll released last week by the Global Business Travel Association examined travel program communications from the perspectives of more than 500 U.S.-based managed business travelers. Among other findings, respondents by a large margin said they preferred email over other channels as the best way to hear about company travel policies and resources . . .

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